Returns policyReturns

Last updated: 3 October 2026

We want you to love what you buy. If something isn't right, or you've simply changed your mind, here's how returns work. This policy is part of our Terms & Conditions and doesn't affect your legal rights as a consumer.

Changed your mind? You have 14 days

You can cancel your order for any reason within 14 days of the day you receive it. If your order arrives in more than one delivery, the 14 days start from the last one.

1. Tell us. Email contact@starempirecomics.com with your name, order number and the items you're sending back. You don't need to give a reason. You can also use the cancellation form at the bottom of our Terms & Conditions.
2. Send it back within 14 days of telling us. We'll reply with the return address. You pay the return postage. Please pack comics flat and well protected, and use a tracked service so you have proof of posting.
3. Get your refund. We refund you within 14 days of getting the items back (or receiving proof that you've posted them), using the payment method you used. We also refund the standard delivery charge you paid. If you chose Registered Post, we refund the Standard Post amount.

Please handle items as you would in a shop. Comics are collectible, so if something comes back in worse condition than we sent it (creased, read and handled, or with its seal or graded slab broken), we may reduce the refund to reflect the lost value.

Preorders

You can remove a comic from your Pull List at no cost until its "Order by" date. After that we've ordered it for you, so please email us before we send your bill and we'll do our best to help. Once it's delivered, the 14-day rule above applies. See How preorders work.

Damaged, faulty or not as described

If something arrives damaged, has a printing fault (for example missing or misprinted pages), or isn't what we described, you're covered by the Consumer Rights Act 2022:

• Within 30 days of delivery, you can reject it for a full refund.
• After 30 days, you can ask for a repair or replacement. If that isn't possible or doesn't fix it, you're entitled to a price reduction or a full refund.
• We pay the return postage for faulty or damaged items. We'll send you a prepaid label or refund your postage.

Please email us with your order number and a few photos of the problem (and the packaging, if it was damaged in the post) as soon as you can. The sooner we hear, the quicker we can sort it out with you and An Post. We'll reply within 2 working days.

If a replacement is out of stock, we'll give you a full refund.

Back issues, vintage and graded comics

• Older comics show their age. We describe and photograph them honestly and point out any notable flaws we know about. If a comic isn't as described, it's covered by the section above.
• Grades on graded comics (CGC, CBCS, EGC and others) are given by the grading company. If a slab has been opened or tampered with, we can't accept it back as a change-of-mind return.

Things we can't take back

Items made or personalised specially for you can't be returned for a change of mind. They're still covered if they're faulty.

Questions?

Email contact@starempirecomics.com and we'll help.